// 08.helpdesk

Modulo · Helpdesk

Customer support that doesn't drown in emails.

// what it can do

🎫

Tickets with priorities

Every customer request gets a ticket with priority, category and responsible agent.

💬

Threaded conversations

Public replies for the customer and internal notes for the team — in one thread.

⏱️

SLA monitoring

Track response time and know when a service level agreement is at risk of being breached.

👤

CRM integration

Every ticket shows the customer's full history from the CRM module.

💬

Escalation from Pokec chat

A live chat conversation becomes a helpdesk ticket with one click.

📧

Email notifications

The customer receives an email on every ticket status change. Automatically, without manual sending.

// who it's for

SaaS companiesE-shopsIT teamsService businesses

Helpdesk module is for companies that want customer support organised and measurable.

// get started

We'll deploy it to your domain within 48 hours. No commitment.